ISO INTERNATIONAL STANDARD 10377 Firstedition 2013-04-15 Consumer product safety - Guidelines for suppliers Securite des produits de consommation - Lignes directrices pour lesfournisseurs Referel ISO103 ISO NOdO G ooro IS0 10377:2013(E) COPYRIGHT PROTECTED DOCUMENT @IS02013 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either Iso at the address below or Iso's member body in the country of the requester. ISo copyright office Case postale56.CH-1211Geneva20 Tel.+41227490111 Fax+ 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ IS0 2013 - All rights reser NOdO G ooro IS0 10377:2013(E) Contents Page Foreword ..iv Introduction ..V 1 Scope. .1 2 Terms and definitions ..1 3 Basic principles for addressing consumer product safety ..4 3.1 General. 4 3.2 Promoting a product safety culture within the organization .4 3.3 Promoting a product safety culture outside the organization. .5 3.4 Committing to providing safe products.. .5: 3.5 Continual improvement 5 3.6 Precautionary approach .5. 3.7 Sharing of information .5 "5 4 General requirements 4.1 General .5 4.2 Commitment to providing safe consumer products .7 4.3 Continual improvement .9 4.4 Applicable laws, regulation and standards 10 4.5 Consumerproduct identification and traceability .10 4.6 Understanding the role of consumers .12 5 Safety in design .13 5.1 General 13 5.2 Design specification. .13 5.3 Safety considerations in design 15 5.4 Documenting the design specification process .21 6 Safety in production. .22 6.1 Basic principles during production 22 6.2 Production planning. .23 6.3 Full production runs. .24 6.4 Post production. 25 6.5 Production support. .26 7 Safety in the marketplace .26 7.1 General 26 7.2 Pre-purchase assessment 26 7.3 Proactive data collection and analysis .27 7.4 Ongoing assessment of consumerproduct conformance 28 7.5 Warranty and servicing .28 7.6 Product incident investigation .29 Annex A (informative) Useful International Standards and Guides .30 Annex B (informative) Information and guidance for small businesses .31 Annex C (informative) Hazard and risk evaluation .35 Annex D (informative) Product safety management plans .39 Bibliography .43 NOO G Oooro